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Safety Management

  • USER RESEARCH
  • USER INTERVIEW
  • OPEN DISCOVERY
  • DATA COLLECTION

Overview

The University of Cambridge conducted a discovery study to understand safety management needs across 150 departments. The goal was to identify user needs, pain points, and suitable service offerings.

Year

2023

Main Goal

The main goal of this project is to understand how safety is currently managed across the University of Cambridge’s 150 departments, identify the needs and pain points of Departmental Safety Officers (DSOs), and determine what type of service offerings would be most suitable to support and enhance safety management, reduce administrative burdens, and ensure compliance with safety regulations.

Process

Research Methods: Open discovery study involving data collection and user interviews.

  • Steps Taken:
    1. Collected data on current safety management practices across departments.
    2. Interviewed Departmental Safety Officers (DSOs) to understand their challenges and needs.
    3. Analyzed feedback to identify common pain points and potential solutions.
  • Challenges Identified:
    1. DSOs lacked time and support for effective safety management.
    2. Differences in capacity and support between full-time DSOs and those managing multiple roles.
    3. Difficulty finding information on the Safety website and limited sharing of best practices.
    4. Inconsistent systems for recording, storing, and reporting safety information.

Outcome

The main outcome of this project is the identification of key challenges and needs in safety management across the University of Cambridge’s departments. The study provided actionable recommendations for implementing centralized or standardized processes, developing a central repository for sharing best practices and templates, and creating a consistent system for recording, storing, and reporting safety information. These outcomes aim to improve efficiency, reduce the administrative burden on Departmental Safety Officers (DSOs), and enhance overall safety compliance and management within the university.

Findings:

  • Need for flexible yet centralized or standardized safety management processes.
  • Different support requirements for full-time DSOs and those with multiple roles.
  • Necessity for a central repository of template materials and best practices.
  • Requirement for a consistent system for managing safety information.

Impact:

  • Recommendations for centralized or standardized safety management processes.
  • Proposal for a central repository for sharing best practices and template materials.
  • Development of a consistent system for safety information management.

Success Metrics:

  • Improved efficiency in safety management.
  • Reduced administrative burden on DSOs.
  • Enhanced compliance with safety regulations.
  • Increased collaboration and sharing of best practices across departments.